Frequently Asked Questions

If your question isn't here, please contact our Customer Care Team at support@intertrader.com or +44 (0)20 7456 7677.

Opening your account

Q. How do I apply for an account?

A. Accounts are subject to status, but to apply for an account, please complete our online application form. (Click 'Apply Online' on the top menu from any page.) This should take no more than 10 minutes. You will be asked to select the type of currency in which you wish to trade, so be sure that you select the currency you require. We then conduct an electronic check to confirm your identity and address.

If we are unable to electronically confirm your identity and address, we will require documentation in order to activate your account. If this is the case or if we require any additional information, we will send you an e-mail with details of what we require.

If you would like to nominate someone to trade jointly on your account or if you would like a corporate account, please apply by post with the forms provided or contact our Customer Care Team at support@intertrader.com or +44 (0)20 7456 7677.

Q. What type of account can I have?

A. InterTrader.com offers deposit accounts, which means that you can begin trading once you have deposited funds into your account.

If you would like to hold an account in another currency (sterling/US dollar/euro) or if you are interested in holding a corporate account, please contact our Customer Care Team at support@intertrader.com or +44 (0)20 7456 7677.

Q. Can somebody else trade on my account?

A. Yes, you can nominate a family member or friend by completing a Power of Attorney form. Contact our Customer Care Team at support@intertrader.com or +44 (0)20 7456 7677 to receive the Power of Attorney form.

Q. Can I recommend a friend?

A. If you have a friend that is interested in opening an InterTrader.com account we can offer you both a cash reward for the introduction. This is our Refer a Friend scheme. You can find more information on the scheme, and a form to introduce your friend, in the Special Offers section of this website.

Funding your account

Q. How much do I need to deposit?

A. We do not require you to deposit funds into your account until you wish to trade.

To calculate the minimum deposit required to open a trade, simply multiply the Min IMR for your product by your stake size. The Min IMR for each product can be found in our Product Info Tables. Also please see 'Managing your account' below and our online User Manual.

Q. How do I deposit funds?

A. You can credit your account in a variety of ways which are detailed below. Please note that due to money laundering regulations enforced by the Financial Services Authority, we are unable to accept funds from any other source than the account holder's own funds.

Deposit money by debit/credit card

You can deposit funds securely online or by telephone using a debit or credit card. There is a 2% charge for payments made by credit card. If you did not register a card when you opened your account, you can do so by clicking the Credit My Account button and then Add Card. Alternatively, you can call our Customer Care Team on +44 (0)20 7456 7677.

We accept all major debit and credit cards. We do not accept American Express and some International visa Electron cards.

As a credit card customer you should be aware of changes to the way some credit card companies charge for online betting transactions. Gambling transactions, which have until now been treated in the same way as any other purchase, will be treated as cash advances by some credit card companies. Cash advances are usually subject to a higher rate of interest than standard transactions, so you should check the terms and conditions of your card carefully.

Registering your card details

If you enter your card details for the first time but do not make a payment, a pre-authorisation service will temporarily take 0.01p from your bank account and only appear on your bank account for a short time before dropping off. This amount will never actually be removed from your bank.

After you have registered your card once, you will not need to re-register this card unless your card expires or it is inactive for over 12 months.

Deposit money via bank transfer

You can deposit funds directly into our bank account by making a bank transfer from a bank account in your name. Please ensure you use your full name and InterTrader.com account number as a reference. Due to money laundering regulations, we cannot accept cash deposited into our bank account. Any funds credited in this way will not be added to your account and could result in significant delays on any refund. Please be aware that large deposits of cash into our accounts by any client may generate an enquiry to the relevant authorities.

Some international transfers will incur a fee charged by your bank or ours. Any charges will come out of the amount that you transfer and therefore we will only credit your spread betting account with the funds that we receive. We cannot be held accountable for any bank charges.

Our bank accounts are held at Barclays Bank, 1 Churchill Place, London, E14 5HP. The details of our bank accounts are below:

To make a deposit

All currencies share the following details:

Account Name: London Capital Group T/as InterTrader.com
Swift Code: BARCGB22
Sort Code: 20-77-67

Please check the grid below for the relevant account number and IBAN.

Currency	Sortcode	Account No	IBAN
GBP	207767	33576582	IBAN GB84 BARC 2077 6733 5765 82
EUR	207767	78555555	IBAN GB53 BARC 2077 6778 5555 55
USD	207767	69282855	IBAN GB36 BARC 2077 6769 2828 55

Deposit funds via cheque

Please make your cheque payable to InterTrader.com and send it to InterTrader.com, 12 Appold Street, London EC2A 2AW. We will not credit your account until your cheque has cleared. This usually takes five working days.

Unfortunately, we cannot accept banker's drafts. If you are going to deposit funds using a building society cheque and it does not have your name on the cheque, we will need to see a receipt stamped by the building society to say that the money from that cheque came from an account in your name.

Cheques drawn on a bank outside of the UK can take up to four to six weeks to clear. Any commission charged by our bank, or yours, for processing an international cheque will come directly out of the funds from the cheque deposited and therefore only the funds credited to our bank account will be credited to your spread betting account.

Q. Are my funds deposited online securely?

A. To improve the security of the card payments you make into your spread betting account and following industry standards, we operate Verified by Visa & MasterCard® SecureCodeTM for some card types. These schemes, known collectively as 3D Secure, are designed to improve the way that your card payments are authenticated and to reduce the likelihood of card fraud.

If you have previously enrolled for these services with your bank and we require your card type to use 3D Secure, you will simply be prompted for your 3D Secure password when you next make a payment into your spread betting account.

If you have not yet enrolled in Verified by Visa or MasterCard® SecureCodeTM, you may be prompted by your bank to enrol before a payment can be made. This will be done quickly and securely on your bank's website before seamlessly bringing you back to the payment page to continue with your transaction.

Please be assured that when inputting your 3D Secure details you are communicating directly with your bank via a secure link. The information that you enter is not disclosed to London Capital Group. To complete your payment, you will be briefly redirected to a secure screen hosted by your card issuer.

Q. How do I arrange a refund?

A. If you would like a refund from your InterTrader.com account, please call us or email us advising us of the amount you wish to receive and confirming the last four digits of the card you would like us to refund.

Our company policy states that any funds deposited must go back to the original source. For example, if you deposited funds using a card we would transfer your funds back to this card. Whilst we will action refunds as quickly as possible and normally the same business day, once the funds leave your InterTrader.com account the banking system usually takes up to three to five working days to return the funds back into your bank account. In some rare cases the banking system might take longer to process your refund, so if this is the case please contact Customer Care.

Please note that MasterCard do not accept refunds from gaming organisations. If you deposit funds using a MasterCard we will make refunds to a bank account in your name, or to the default bank account details registered on your spread betting account. It is possible that we may require proof of your bank account details to establish that the account is in your name. This should be in the form of an original bank statement dated within the last three months. The statement should include your name, account number and, for international clients, an IBAN or Swift Code. We may also need sight of the card in question via faxed or scanned documentation.

If you are an international customer and you have used a MasterCard to credit your account or made an international transfer, there is a charge of £20 or the equivalent currency amount for refunds under £1000.00. For UK customers we would refund your money via BACS and this will take three working days with no charge.

Please note that due to transaction costs, InterTrader.com reserves the right to refuse any refund under £50.00 (or the equivalent currency amount) unless you are closing your account. Please bear this in mind when requesting a refund.

Making a trade

Q. How do I place a trade?

InterTrader.com provides a variety of products on which to trade between the hours of 23:00 Sunday and 21.15pm Friday (UK time). You can make your spread bets online or by telephone.

For guidance on how to trade using the InterTrader.com online trading platform, please use our online User Manual.

If you wish to trade by telephone, our dealing line is +44 (0)20 7456 7676. If you have any problems or questions, you can call our Customer Care Team on +44 (0)20 7456 7677. Please refer to our Product Info Tables for specific trading hours of individual products.

Q. Will I be trading on the prices I see online?

A. Absolutely. Once you click the TRADE button you will be offered the option to buy or sell at the price quoted. The price will continue to update in the trading 'ticket'. Once you have made your trade, it will be processed immediately. You should receive confirmation within a couple of seconds, or you will receive a message informing you that the trade has been declined. If the trade is declined, the reason why will also be displayed.

Q. What hours can I trade?

We are open for trading from Sunday 23:00 until Friday 21:15, UK time. You can find details of the trading hours for individual products if you click on the 'i' information button to the right of each product listed online, or you can find a full, detailed list of all contract specifications in our Product Info Tables.

Q. What products do you offer?

We offer a full range of products including indices, shares, commodities, currencies, bonds and interest rates. You can find full details of the products we offer in our Product Info Tables.

Q. What is 24-hour trading?

We quote many of our markets overnight, in particular the FTSE, Wall Street, Nikkei and other indices, FX and some commodities. It is possible that you could have any orders filled during the time that we are quoting these markets.

For full details of the trading hours of our markets please see our Product Info Tables.

Q. How much margin will the system take when I make my trade or if I move my stop?

A. When making a trade the system will look for three things.

1) If you only have the minimum funds available then the stop-loss will automatically be generated at 80% of the Min IMR (Initial Margin Requirement). You can find the Min IMR for each of our products in the Product Info Tables.

2) If you have more funds than the Max CGSL (Computer Generated Stop Level) for that market, the system will allocate the stop at 80% of the Max CGSL, leaving you with extra funds as available margin.

For example, the Max CGSL for FTSE 100 Rolling Daily is 150, so if you are trading £1 a point and you have £200 on your account, the system will only use up £150 as margin with your stop-loss 120 points away. In this scenario, you will be left with £50 available margin to make other trades.

3) If you have more funds on your account than the Min IMR but less than the Max CGSL, the system will take all the funds on the account as margin and the stop will be calculated at 80% of these funds. Alternatively you can set your own stop level when you open your position, subject to the Min IMR and Max CGSL and the funds available on your account.

You can of course amend an automatic stop level by clicking on Order Book and then on the AMEND button. Moving your stop closer will free up your margin but the system will always charge you the Min IMR for that market regardless of how close you place your stop to your entry level. If you move your stop further away you will need enough margin to cover your stop. This can be calculated by multiplying the amount of points your stop level is away from your entry level by a further 25%. For example, if your stop is 100 points away from your entry level, and you are betting £1 per point, you will need £125 available margin to cover that particular stop.

Closing a trade

Q. How do I close my trade?

A. Your trade is valid until our market expiry time. Please see our Product Info Tables for last dealing times and settlement details of individual markets.

If you decide to close your position before it expires, you can close it manually in one of two ways. The simplest way is to click on Open Positions to view your open trade. You will see a CLOSE button on the right-hand side. If you click this button you will only be given one option, an equal and opposite trade (either buying or selling).

Alternatively, you can close your position by finding the original product that you traded, entering an equal stake size and then making a trade in the opposite direction. For example, if you made a £5 buy to open, you will need to make a £5 sell to close.

Your bet will also be closed if your stop level is hit or a limit order is executed.

Any profits/losses incurred are realised upon the bet closure. Please refer to the online User Manual for further guidance on how to manually close a bet.

Q. Can I partially close my position?

A. Yes, quite easily. Please refer to the online User Manual for further details.

Rolling contracts

Q. What is a Rolling Daily contract?

A. Our innovative Rolling Daily contracts provide a cost-effective solution for short to medium-term trading. These contracts do not expire at the end of the day but are automatically 'rolled over' to the next trading day.

Any corresponding orders are also rolled over automatically. An overnight financing rate is applied on a daily basis.

The standard benefits of spread betting still apply, such as tax-free profits and the ability to go long or short. Rolling Daily contracts also offer tighter spreads and a close fidelity to the underlying market but with the flexibility of futures-style trading.

Dividend adjustments

The morning after a share goes ex-div the price of the share will drop by approximately the amount of the dividend. Dividend adjustments are credited to long positions and debited from short positions held at the close of business on the day before the ex-dividend date.

If you are long you will receive 80% of the dividend, while if you are short you will be debited 100% of the dividend.

Payment is credited/debited to your account on the ex-dividend date. Dividend adjustments apply to equity and index markets.

Overnight financing

Rolling Daily contracts incur a debit or credit for each day that they are held overnight.

While it is normal for long positions on equities and indices to incur a debit and for short positions to receive a credit when overnight financing is applied, there are times when you may be debited for a short position, for example when interest rates are very low. Note: The method for calculating the funding rate for FX positions is different (see below).

For a position held on a Friday or prior to an InterTrader.com non-business day, financing will be applied according to the number of days until the subsequent InterTrader.com business day.

For example, for a position that is rolled from a Friday to a Monday, financing will be applied for three days. Any profits/losses are realised when the position is closed.

How is the financing calculated?

The overnight financing for a rolling position can be calculated using this formula:

F = [(Price / U) x Stake x I] / B
F = overnight financing
P = closing price
U = unit risk
S = stake
I = applicable interest rate:

• long positions: RFR + 2%
• short positions: RFR – 2 %

B = day basis (365)

Relevant Funding Rate (RFR):

Shares & Indices: The RFR is generally equivalent to the base rate of the underlying currency of the country of the market concerned. If you are long of a share/index contract, this equates to real market cash exposure and so interest may be charged on this cash value for each day that the position is held open overnight. If you are short of a share/index contract, an interest return may be paid on these equivalent cash funds.

For example, the applicable interest rate for a short Rolling Daily contract on Google may be based on the US Fed Funds Rate minus 2%.

Currencies: The RFR is calculated as the funding rate corresponding to the second-named currency minus the funding rate corresponding to the first-named currency. For example, the first currency of GBP/USD is sterling and the second is the US dollar. Therefore, if USD rates were 2% and GBP rates were 4.75% then the RFR for GBP/USD would be 2% minus 4.75%, or -2.75% (a negative differential).

Suppose the funding rates are GBP = 4.75%, EUR = 2.0% and USD = 2.0%. (The rates used for these examples are indicative and not necessarily representative of correct rates.) The RFR of the following currency pairs would therefore be calculated as:

FX Pair	RFR
EUR/GBP	2.75%	(4.75% - 2.0%)
GBP/EUR	-2.75%	(2.0% - 4.75%)
EUR/USD	0%	(2.0% - 2.0%)

Note: Remember to add 2% to the RFR for long positions and subtract 2% for short positions.

Unit risk:

This is the smallest movement on the relevant contract that equates to a profit/loss change that is the same as your stake. For example, on GBP/USD a movement of 0.0001 in the price would mean a profit/loss shift on your trade of the full stake and so the unit risk would be 0.0001.

EXAMPLES

1. Equities

BUY £10 Rolling Daily HBOS
Unit risk	1
Applicable interest rate	6.75%	(4.75% - 2%)
Closing price	750.10p
(750.10 / 1) x 10 x 6.75% = £506.32

A £10 long position on HBOS which closes the day at 750.10p would be equal to £7501 market exposure (this equates to the number of shares you would have to buy from your a broker to create the same market risk; a £10 trade = 1000 UK shares).

(750.10 / 1) x 10 x 6.75% = £506.32

This is the annual cost of borrowing £7501 at 6.75%.

Divide this by 365 to reach the daily charge:

£506.32 / 365 = £1.39

As you are long of the equity, your account would be debited this amount for the overnight funding.

2. Indices

SELL £10 Rolling Daily FTSE 100
Unit risk	1
Applicable interest rate	2.75%	(4.75% - 2%)
Closing price	4722
[(4722 / 1) x £10 x 2.75%] / 365 = £3.56

Your account would be credited £3.56 for overnight financing.

LONG £1 Rolling Daily Wall Street
Unit risk	1
Applicable interest rate	4%	(2% + 2%)
Closing price	10350
[(10350 / 1) x £1 x 4%] / 365 = £1.13

You are charged £1.13 for holding this position overnight.

3. Currencies

LONG £10 Rolling Daily GBP/USD
Unit risk	0.0001
Applicable interest rate	-0.75%	(2% - 4.75% + 2%)
Closing price	1.8550
[(1.8550 / 0.0001) x £10 x -0.75% ] / 365 = -£3.81

Your account would be credited £3.81 for overnight financing.

Normally, for a buy position you would be charged the overnight financing but because this calculation has returned a negative figure, you will actually receive this amount.

SHORT £5 Rolling Daily GBP/USD
Unit risk	0.0001
Applicable interest rate	-4.75%	(2% - 4.75% - 2%)
Closing price	1.8550
[(1.8550 / 0.0001) x £5 x -4.75%] / 365 = -£12.07

Your account would be debited £12.07 as overnight financing.

Please note that, as with the previous example of a long position, this has returned a negative figure, but in this case, as this is a sell position, instead of receiving the money you will be paying it.

The rates used for the examples above are indicative and not necessarily representative of correct rates.

Q. Can I roll my positions over?

A. InterTrader.com also offers the facility to roll futures contracts over. If you choose to roll any quarterly, monthly or daily contract, you will need to contact us shortly before our expiry time to leave a rollover instruction. For equities, InterTrader.com will close the existing trade spread-free (at just the market price) and offer the subsequent quarter at half of the spread. For indices, commodities and forex contracts, InterTrader.com will close the trade at our mid-point and offer the subsequent quarter at the corresponding level. Please note that on rollover of futures contracts, the existing trade is closed, realising any profits or losses incurred and a new position is subsequently opened.

Managing your positions

Q. What happens when a share goes ex-dividend?

A. The morning after a share goes ex-div the price of the share will drop by the amount of the dividend (approximately). With a quarterly contract, the dividend will have already been removed from the price quoted by InterTrader.com so there will be no effect on the price quoted between the day before ex-div and the day after it. In the case of Rolling Daily contracts InterTrader.com will credit clients who have long (buy) position 80% of the value of the dividend and will debit to clients with short (sell) positions 100% of the dividend.

For example, if Lloyds TSB goes ex-div with a declared dividend of 7.5p, a client with a long (buy) position of £10 a point would receive £10 x 7.5 x 80% = £60. A client with a short position would be debited with £75 (£10 x 7.5 x 100%).

Although most shares on the FTSE go ex-div on Tuesday evening there will be individual situations when companies may make payments (whether dividend, return of capital etc) on days other than this. In these cases the relevant charge will be made on the day when it takes effect.

For Rolling Daily contracts on indices, InterTrader.com will make a dividend adjustment to clients' accounts as and when shares go ex-div, to reflect the effect on the index. We credit clients who have long (buy) positions and debit clients with short (sell) positions. This dividend effect is paid using the same formula as for individual equities.

Q. How are the Daily FTSE and Wall Street prices calculated?

A. This is a common question for spread betting companies as it does cause some confusion with clients.

All major indices quoted by InterTrader.com have a futures market related to them (e.g. the FTSE 100 has the LIFFE FTSE Futures market). This future trades at a price which reflects the underlying market plus some adjustments. These adjustments are calculated from the theoretical value of dividends payable between today and the expiry of the future AND the cost of carry for the index over the same period.

This adjustment is called the 'Fair Value'. InterTrader.com will adjust the Daily Cash price of each index by its own Fair Value number each day. InterTrader.com links the Rolling Daily quote to the relevant future concerned and offsets the quote by the current Fair Value. Therefore the Rolling Daily price is moved by the futures contract price and not vice versa. This is because the underlying cash price is a lagging market indicator which does not react in a timely manner to market-moving news.

For UK shares we price our bid using the underlying market bid and the offer from the underlying market offer. LCG's spread is then added around the underlying market bid/offer to create 'our quote'. On a day-to-day basis the difference between our bid and the underlying market bid will remain the same as will the difference between the offer prices. If the underlying market bid/offer spread widens/narrows then our quote will widen/narrow with it.

We derive the future individual share prices (quarterly markets) by taking the underlying market price and adding the cost of carry from the trade date until the expiry date and removing any dividends/capital repayments on those shares which go ex-div or make payments between the trade date and the expiry date.

Q. How do we derive our FX prices?

A. We subscribe to a data feed which gives us the best bid and offer in the market from several major banks in any given currency pair. The best bid might be from one bank, and the best offer might be from another bank. We take the best of each (i.e. the highest bid and the lowest offer) and put our spread (which remains fixed) around this spread.

Q. Why are the prices I can see different to yours?

A. There is no single exchange on which all FX trades are transacted, and so there is never a single price at which you can say that a given currency pair is trading. Bank A might sell cable to Bank B at 1.7750, while at exactly the same time Bank C might sell cable to Bank D at 1.7755. Bank A may record its trades to a database to which Data Vendor X has access, while Bank C might record its trades on a separate database to which Data Vendor Y has access. For this reason, it is highly possible for two different data vendors to be showing two different prices at exactly the same time in the same currency pair.

Q. On the FX, do you round up if the spread is 3?

A. No. If the market spread is 1, we add one to each side so that our spread is 3. And even if we did, the net result is irrelevant. Say, for example, we rounded up on a 3-tick spread. If you went long you'd pay that extra half a tick on the way in, but you'd gain it on the way out. Whether we rounded up or down, the spread is still 3 ticks! Plus, you are still exposed to the same currency price movements: if cable rallies 10 ticks, you will make 10 ticks whether the price you traded at was rounded up or down.

Managing your account

Q. How can I view my previous trades?

A. You can see details of the trades that you have made and that have been settled if you click on the Trade History section of your account.

This information will be held on your account for three months. If you require further details of all the trades you have made, please contact Customer Care at support@intertrader.com. 

Q. How can I view my open positions?

A. Just click on Open Positions. If you have more than one trade in the same product, please click the plus sign next to your aggregated position to reveal a detailed breakdown of your individual trades on this product.

The stop-loss order that is attached to your open position can be found if you click on Order Book. This section also holds details of any new orders or limit orders.

Q. How do I change my contact info?

A. If a problem occurs on your account, it is important for us to be able to contact you. Please ensure that your email address is always up to date and, if necessary, please check that your inbox has not exceeded its limit. We send all contract notes via email and it is your responsibility to provide us with the correct contact details. Your contract notes are proof of the trades that you have made and if you have any kind of query we will ask you for copies of your contract notes.

If you move house please send us either an original utility bill or bank statement that is dated within the last three months. Alternatively, please send us a signed letter confirming your spread betting account number, your name and your new address and telephone contact details, along with a copy of your passport or photocard driving licence, so that we can verify your signature.

Q. How do I change my password?

A. If you wish to change your password, please call us and we will conduct a security check to confirm your identity and then generate an email with a temporary password. You can use this to log into your account and can then change your password to something more memorable. Your password will then be securely encrypted in our system.

Q. What if I've forgotten my username/password?

A. If you have forgotten your username or password, please call or email us. Please note that we are unable to send passwords via email for security reasons.

Q. How do I monitor my account?

A. Log into your account and click on Account Summary. You will see details of the most recent closing trades you have conducted and details of any profit/loss.

Q. Do I get a contract note?

A. You will receive a contract note via email for each trade you make whether you trade online or by telephone.

Q. Will I receive a statement?

You can view your statement of account online once you have logged into your account.

Technical problems

Q. What type of PC do I need to trade online?

A. Most modern PCs will run our interface successfully, but in order to achieve the best performance we recommend that you have at least 1.8Ghz Pentium IV (or equivalent) processor with 512MB of RAM. Other programs installed and running could affect the performance of the website.

Q. Is my software compatible with the InterTrader.com dealing site?

A. We support PC platforms Windows 2000, XP and Vista. We also support Apple Mac platforms.

Q. What facilities do I need to view the InterTrader.com dealing site?

A. The InterTrader.com trading platform is available via HTML (the internet) and therefore you do not need to download any additional software onto your computer. As a general rule, we design our systems to work with most browsers on any system with any ISP (Internet Service Provider) broadband connection.

You may need to upgrade some of the existing software on your machine, and the information below will guide you through this process. If you have any questions, please call our Customer Care Team on +44 (0)20 7456 7677 and we will be pleased to help.

Q. How can I view your live prices?

A. The site requires Flash 9 or later. If you are unsure that you have Flash, or wish to check you have the latest version, you can download the latest version here: http://www.macromedia.com/support/flash/ts/documents/test_version.htm.

Q. What do I need to do to view your charts?

A. If you wish to see our charts on the trading platform, you will need Java. You can download the latest version here: http://www.java.com/en/download/windows_automatic.jsp.

Q. Which internet browser should I use?

A. You can access the trading platform using the latest versions of all the main browsers, including Internet Explorer, Firefox and Safari.

However, if you attempt to access our site using an AOL browser, it is possible that you may experience problems logging into our site. We would recommend that you use one of the following browser connections, which are available free of charge.

Click below to download the latest versions of these browsers for free:

Internet Explorer

Firefox

Safari

Q. Do I need to adjust my monitor/screen settings?

A. You will get the best results from our platform if you set your screen resolution to a minimum of 1024 x 768 pixels. If you require assistance in doing this, please call our Customer Care Team on +44 (0)20 7456 7677, and they will be happy to help.

Q. Can I trade using an Apple Mac?

A. Our platform is fully compatible with the Apple Mac. However, if you do experience problems with our website, we recommend upgrading to the latest version of Internet Explorer for Mac. Please be aware that, although Microsoft may continue to provide security and performance updates to the Internet Explorer for Mac, no major new releases are planned.

If you find that Internet Explorer for Mac does not work properly, please try using Apple's new Safari Browser: http://www.apple.com/safari/download.

Q. What about cookies?

A. Our interface uses session cookies, and these must be enabled before you can log in. 'Cookies' are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). We use cookies to enhance navigation and the functionality of our website to securely verify your identity.

Please follow the instructions below to allow your browser to accept session cookies. If you have any questions, please call us on +44 (0)20 7456 7677.

Amending your cookie settings:

Depending on which browser you use, follow the appropriate instructions below.

Internet Explorer 7
Select 'Internet Options' from the Tools menu and then select the Privacy tab. Finally, choose 'Accept/Prompt' for 'First-party Cookies' and tick the 'Always allow session cookies' box.

Internet Explorer 8
Select 'Internet Options' from the Tools menu and then select the Privacy tab. Finally, move the slider to the 'Medium/Low/Accept All Cookies' level.

Firefox
Select 'Options' from the Tools menu and then select 'Privacy'. Finally, expand the 'Cookies' heading and tick the box for 'Allow Cookies'.

Safari
Select the Settings icon on the top-right hand corner of the browser, then select 'Preferences'. Finally, select the Security menu, and then from the 'Accept cookies' section, choose 'Always/Only from sites I visit'.

Note: To find out which version of Internet Explorer you are using, click the Help menu and then select 'About Internet Explorer'.

Q. What about firewalls?

A. Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the InterTrader.com platform. If you are using a firewall and are not sure whether it is the cause of your problem, please email us with details of the type of firewall that you have. As a simple test, you could shut down your firewall for a few seconds while you reload the InterTrader.com site.

If you are still experiencing trouble, it is most likely that your firewall is not the root cause. If the problem is no longer evident, your firewall is most likely blocking/changing certain content. In this case, it would be a good idea to contact your firewall vendor for support.

Q. How secure is the InterTrader.com platform?

The InterTrader.com website is protected by a Thawte verified certificate. This means that any information that you provide is protected by a secure certificate provider, thus ensuring the security of the site. Click for more information on Thawte.

InterTrader.com and PartyGaming

Q. I already have a Party account. Do I need to open a separate account for InterTrader.com?

Yes. Since financial spread betting is regulated by the UK Financial Services Authority (FSA) this service cannot reside within the same shared wallet as the other Party brands, and InterTrader.com is a trading name of London Capital Group.

Q. Can I transfer funds from my Party account to my InterTrader.com account?

No you can't. You will need to deposit funds directly to the InterTrader.com account.

Q. Do I earn Party Points when I place a trade?

A. Not at this point. In the future we will be looking at creating a loyalty system for our most frequent traders.

Q. Can I clear any bonuses I have with other Party brands on InterTrader.com?

No. Since InterTrader.com works on a different platform you cannot transfer any bonuses.

Q. Can I access my Party account from the InterTrader.com platform?

No. The platforms are separate, so the accounts are completely independent.

Q. If I have a detailed question about another PartyGaming brand what should I do?

A. Please contact us by phone or email.

UK: 00-800-7789-7537

Other countries:
+1-866-848-7537
+44-207-537-8300
+350-50509

Canada:
1-866-848-7537
011-800-7789-7537

Email (depending on which brand your enquiry relates to):
info@partypoker.com
info@partycasino.com
info@partybets.com
info@partybingo.com
info@partygammon.com

Complaints

Q. How do I make a complaint?

A. We take complaints very seriously at InterTrader.com. If you have a complaint, please contact our Customer Care Team either by email at support@intertrader.com or by calling +44 (0)20 7456 7677. Alternatively, you may write to us with your complaint to:

Customer Care
InterTrader.com
12 Appold Street
London EC2A 2AW

Very often problems may arise as a result of misunderstandings and can be easily resolved by our Customer Care Team. However, we recognise that there may be occasions when you feel that our service has not met your expectations and you wish to raise this with us more formally.

In this case, please contact our Compliance Officer, Mark Winton, either by email, in writing or by telephone.

Mark Winton
London Capital Group
12 Appold Street
London EC2A 2AW

Telephone: +44 (0)20 7456 7000
Email: compliance@londoncapitalgroup.com

If you are not satisfied with our response, you are entitled to contact the Financial Ombudsman for an independent view. You can access the FOS Leaflet at www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm.

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk

They will provide you with a form to complete with details of your complaint. To be eligible for the service, you will need to submit details of the complaint within six months of the date of our final response to you. Please note that the Financial Ombudsman Service can only consider complaints which we have not been able to resolve to your satisfaction through our own internal procedures.