COMPLAINT HANDLING

In the unlikely event that you feel dissatisfied with any respect of our service, the Compliance Department will undertake an independent assessment of the complaint with a view of understanding what did or did not happen and assess whether we have acted fairly and examine if Intertrader has met all of its contractual obligations. A comprehensive written response will be provided within a maximum of eight weeks of receipt of the original complaint.

If you need to contact our Compliance Team please write to us at compliance@alvarfinancial.com or send a letter to the following address:

Compliance Dept.
Intertrader Limited
Suite 23, Portland House
Glacis Road
Gibraltar
GX11 1AA

Intertrader Ltd is required to provide a copy of its complaints handling procedures on request to eligible complainants.

If you do not feel that your compliant has been resolved satisfactorily by the Compliance Department, you are able to refer your compliant to the Gibraltar Financial Services Commission.

The address of the Gibraltar Financial Services Commission is:

PO Box 940
Suite 3, Ground Floor
Atlantic Suites
Europort Avenue
Gibraltar

+350 200 40283