In the unlikely event that you feel dissatisfied with any respect of our service, in the first instance you should contact our Customer Support team via email at firstname.lastname@example.org or via telephone on +44 203 364 5189. We will endeavour to resolve all issues within an expedient timeframe and respond to you acknowledging receipt of the issues you have raised.
If you are not satisfied with the response from our Customer Service agent, or they are unable to resolve the issue at this level, then you may refer the matter to the Compliance Team. The Compliance Department will undertake an independent assessment of the complaint with a view of understanding what did or did not happen and assess whether we have acted fairly and examine if InterTrader has met all of its contractual obligations. A comprehensive written response will be provided within a maximum of eight weeks of receipt of the original complaint.
If you need to contact our Compliance Team please write to us at email@example.com or send a letter to the following address:
Suite 6, Atlantic Suites
InterTrader Ltd is required to provide a copy of its complaints handling procedures on request to eligible complainants.
If you do not feel that your compliant has been resolved satisfactorily by the Compliance Department, you are able to refer your compliant to the Gibraltar Financial Services Commission.
The address of the Gibraltar Financial Services Commission is:
PO Box 940
Suite 3, Ground Floor